Terms of service

1. Who we are and who these terms are for

The exchange is run by MB „Laikas atsinaujinti“, company code 304863231, VAT number LT100013700311, registered office Vaivadiškių k. 3, LT-29255 Anykščių r., Lithuania ("we"). Contact: [to be provided: contact email for terms questions].

The exchange is for businesses only. A member is a company registered in the European Union that accepts these terms through a person allowed to act for it. Consumers cannot become members. Buyers who send a request through the buyer form do not become members; Section 6 tells them how their request is handled.

2. Verification, refusal and suspension

We check every company before it can take part: automatic checks (company register, VAT number in the EU VIES system, duplicates) and, where needed, a manual review. We may ask for documents. We may refuse a company without giving a detailed reason, and we may suspend or close a membership if information is false, if these terms are broken, or if a company's behaviour puts other members or buyers at risk. Where possible we warn first and give the company a chance to respond.

3. What the exchange does and does not do

The exchange is an intermediary. It passes on requests that one company cannot serve, lists free production capacity and surplus goods, and introduces matching companies to each other. Deals are made directly between the parties, on their own terms.

We do not take part in any deal. We do not guarantee that a request, listing or company is accurate, that a deal will be made, or the quality, delivery, payment or legality of anything agreed between parties. Each member checks its counterparties as it would outside the exchange.

4. Acceptable use

• Give accurate, current information about your company, your requests and your listings.
• No spam, no mass messages, no automated collection (scraping) of profiles or contacts.
• Use contact details you receive only for the introduction they were shared for. Do not resell, publish or add them to marketing lists.
• No weapons, illegal goods, counterfeit goods or anything that may not lawfully be made or sold in the European Union.
• Do not try to get around the matching rules, the credit system or the success fee, for example by creating several accounts.

5. Leads and listings

A member who passes on a request (a lead) confirms that the request is real and that it has the right to share the buyer's contact details for this purpose, normally because the buyer agreed to it. The member who posts a lead or listing is responsible for its content. We check leads and listings for completeness, duplicates and spam, and may return, change the visibility of or remove them. Contact details of a lead are shown only to the member who accepts it, and every such disclosure is logged.

6. Buyer requests

A buyer who sends a request through the buyer form agrees that the company name, contact details and request are shared with up to 3 matching manufacturers, and only after a manufacturer accepts the request. The privacy policy explains how these details are handled.

7. Credits

Credits are units used inside the exchange to pay for introductions. They have no cash value, cannot be exchanged for money and cannot be transferred to another company.

• A newly verified company receives 5 starter credits.
• Accepting a matched request costs credits according to its size: small 1, medium 3, large 25.
• The member who passed on an accepted lead earns 50% of the credits paid for it, and 1 credit when the lead passes the quality check (at most 3 such rewards a day). The quality reward is taken back if the lead is later removed as spam or a duplicate.
• If an accepted lead turns out to be false or unreachable, report it within 72 hours. Valid reports are refunded in credits; up to 3 reports in 30 days are refunded automatically, further ones are reviewed by us.
• Memberships add credits every month; credit packs add credits once. Rules on expiry of credits: [to be decided by the owner: whether and when unused credits expire].

8. Fees, invoices and VAT

Prices are shown without VAT on the pricing page and are part of these terms. They are:

• Membership: monthly or yearly; a year costs 10 monthly payments. A membership renews automatically for the same period until it is ended. Ending it takes effect at the end of the paid period; a change of plan takes effect from the next period. Paid periods are not refunded in part.
• Founding members: 50% off the membership for the first 12 months, as long as the membership continues without a break.
• Credit packs: one-off purchases.
• Success fee: 3% of the net value of a deal made between companies introduced through the exchange, for deals agreed within 12 months after the first contact was revealed. It is charged on a statement after the deal is reported or established.

We issue invoices and credit notes in euro. Lithuanian VAT is added for Lithuanian companies and for companies whose VAT number has not been confirmed in VIES. For a company in another EU country with a confirmed VAT number, the reverse charge applies and the invoice says so. If a membership payment fails, we try again every 2 days; if it is still unpaid after 7 days, posting, matching and accepting pause until it is paid. The company profile stays visible.

9. Reporting deals honestly

After an introduction we ask both companies how it went. Members must report the status of introduced deals truthfully, including whether a deal was made and its value. We may ask for reasonable evidence, such as an order confirmation or invoice with prices that can be hidden except for the total. If a deal was not reported or was under-reported, we may charge the success fee on the established value, charge reasonable costs of establishing it, and suspend or close the membership.

10. Not going around the exchange (non-circumvention)

For 12 months after a contact was revealed through the exchange, members agree not to make a deal with that contact outside the exchange to avoid the success fee. A deal with a company you already worked with before the introduction is not covered if you can show the earlier relationship. [Note for the lawyer: please advise whether this clause, its length and the evidence rule are enforceable for business users under Lithuanian and EU law, including the Platform-to-Business Regulation (EU) 2019/1150.]

11. Ratings and content you share

Members may rate each other after a deal. Ratings must be honest and about the deal. We may remove ratings that are abusive or unrelated. By publishing a profile you allow us to show it on the exchange and in its directory on the brands where you choose to be visible.

12. Liability

We provide the exchange with reasonable care but cannot promise that it is always available or free of errors. To the extent the law allows, we are not liable for lost profits, lost deals or indirect loss, nor for anything that happens between members or between a member and a buyer. Our total liability to a member in any 12 months is limited to the fees that member paid us in that period. Nothing in these terms limits liability that cannot be limited by law, such as liability for intent or gross negligence.

A member is responsible for claims brought against us because of information it posted or because it misused contact details received through the exchange.

13. Ending a membership

A member can end its membership at any time in the billing settings; it ends at the end of the paid period. We can end a membership with 30 days' notice, or at once for a serious breach of these terms. Credits have no value after a membership ends. Success fees for deals agreed before the end remain payable.

14. Changes to these terms

We will tell members about changes at least 15 days before they take effect, as required for online intermediation services. A member that does not agree may end its membership before the change takes effect.

15. Law and disputes

These terms are governed by the law of the Republic of Lithuania. We will first try to settle any complaint through our internal complaint handling: write to [to be provided: complaints email]. Disputes that cannot be settled are decided by the courts of the Republic of Lithuania. [Note for the lawyer: please confirm the court, and whether mediation must be offered under Regulation (EU) 2019/1150.]