How credits work
How you earn and spend credits, what an introduction costs, when credits come back and how plans and packs add them.
Credits pay for introductions on the exchange. You spend them when you accept a request and earn them when a request you passed on is accepted. They have no cash value and cannot be moved to another company.
Getting credits
- Starter credits: 5 when your company is verified.
- Your membership: every month, Starter adds 5, Growth 20 and Pro 60 credits, also on a yearly plan.
- Credit packs: 10 credits for €59 or 50 credits for €199, plus VAT where it applies.
- Passing on leads: when another member accepts your lead, you get 50% of the credits they paid.
- Quality reward: 1 credit when your lead passes the quality check, up to 3 a day.
- Won deals: 1 credit when a deal from an introduction is confirmed as won.
Spending credits
Accepting a matched request costs credits according to its estimated order value:
- Small (up to €2,000): 1
- Medium (up to €20,000): 3
- Large (above that): 25
You see the cost before you accept, and you are charged once even if you click twice. You have 48 hours to decide; after that the request moves on to another manufacturer, and declining costs nothing.
Getting credits back
If an accepted request turns out to be false or the buyer cannot be reached, report it within 72 hours. Up to 3 reports in 30 days are refunded automatically; further reports are checked by our team. The member who passed on a refunded lead loses the share they earned from it.
Where to see them
Your wallet shows your balance and every credit in and out, with the reason. The numbers on this page come from the same settings as the pricing page.